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Home Help Terms of service
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Returns Policy
Any goods purchased from Ozoriginal may be exchanged for a credit towards another product from our range, provided that the goods are returned within 30 days of purchase, are accompanied by proof of purchase, have freight pre-paid, have not been used, and are in their original packaging.
If we make a mistake and accidentally send you an incorrect product, we will resend the correct product to you at no additional charge, and we will cover the cost of the freight. A credit will be provided to you if the correct product is of a lower cost than the one that was originally sent.
Refunds will only be given in these circumstances:
1. When an item is faulty, or
2. When an unsuitable item has been purchased on the basis of advice from Ozoriginal, and the correct replacement is not available.
If you need to return a product to Ozoriginal and would like your case to be handled swiftly, please email us to arrange this prior to sending your product.

Privacy Policy
Ozoriginal takes privacy seriously and respects the confidentiality of our customers. The personal information, collected from you, is used solely for your transactions with Ozoriginal and is never shared with other organisations. Your information and details will not be used by us for any other purpose but record keeping and occasional promotions.
By using our website, you consent to the collection and storage of your information to personalise your shopping experience, and to allow us to offer a website that caters to our customer's interests. The information that is submitted allows us to track your current and previous order history.
Ozoriginal is the owner of the information submitted and stored on this website. We will not disclose any of your personal information to any third parties, unless required to do so by law. We will not use this information in any other ways than those outlined in this statement. No credit card numbers are stored in our system.

Delivery of Orders
Despatch of your orders will usually occur on the same day as your order, but is guaranteed to be shipped on the following business day. Normal delivery time is between two and five working days, although this time frame may vary according to the region the goods are being delivered to. Please provide accurate address details when placing an order. We are unable to call customers prior to delivery.
Ozoriginal aims for 100% customer satisfaction on all of our products and services. Any claim under warranty can be arranged by first contacting us with all the relevant details via email.
Should any product be damaged in transit or faulty on arrival, please advise us within 7 days of receipt. A replacement will be shipped once we receive the faulty item back. All return freight is payable by the customer.
Our products are designed for domestic (household) use, unless specified otherwise. Any misuse or use for wrongful purpose (for example to pick up liquids, plaster dust, talc powder) or for commercial or industrial use when the item is not designed for that purpose, will immediately void the warranty.
Ozoriginal is not liable for any loss or damage due to malfunction of the product.
Ozoriginal is not responsible for the misuse of customer’s equipment or any damage as a result of using any part supplied by us that is incorrectly fitted by the customer or where the incorrect part is used. If in doubt, please check your manufacturer's handbook or instructions for correct installation and operation.
Warranty claims will be processed as quickly as possible and Ozoriginal will endeavour to dispatch replacement goods back to the customer within 7 days of receipt, providing replacement parts are available. All freight costs will be incurred by the customer.

The nature of goods on this website

Some products on this website are not genuine manufactures products. In the event where the genuene product is not available the customer will be provided with an equivalent generic product. If an original product if required the website sales department should be contacted via email and we will do our best to provide you with the genuine part you desire. additional cost may apply in this instance. In the event that a customer purchases the product and is not satisfied with it, the customer may return the product. Please refer to our return policy for more details.

Ozoriginal reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable, and shall not affect the validity and enforceability of any remaining condition.
These terms constitute the entire agreement between you and Ozoriginal regarding the operation of the site.
All transactions are quoted in Australian dollars (AUD$) unless otherwise stated.

Address & Contact Details
Ozoriginal trading address is
1/250 Grange rd, Carnegie, Vic, Australia, 3163

Intellectual Property
All images on this site remain the property of Ozoriginal and may not be published, re-used or circulated in any format or media for either business or personal use without the express written permission from Ozoriginal.

This website and the materials on it are provided "as is" without any express or implied warranty of any kind, including warranties of merchant-ability, non-infringement of intellectual property or fitness for a particular purpose. Ozoriginal offers no assurance of uninterrupted or error free service. Ozoriginal does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on this website.
Ozoriginal may change any of the information found at this site at any time without notice, including the terms of service without notice. Ozoriginal makes no commitment to update the information found at this website.
In no event will Ozoriginal be liable for any damages whatsoever (including, without limitation, damages for loss or profits, business interruption, loss of information) arising out of the use or inability to use the material or information available on this website, even if Ozoriginal has been advised of such damages.

Shipping Rates
All products at Ozoriginal have a clear shipment rate specified before you pay. We keep all our postage as low as possible and do not make price on it.


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